Frequently Asked Questions

Charmed Resorts features multiple storybook locations nestled in Western Canada, including the breathtaking landscapes of Crowsnest Pass and Mulhurst Bay. Every single private cottage is fully insulated, heated, and open 365 days a year for seasonal adventures, from summer hikes to winter getaways.

Every cottage provides private, dedicated amenities. Depending on the cabin layout you choose, your private facilities include flushing toilets, running water, and hot showers and will either be located inside the cottage or just steps away in your own private, fully heated standalone bathhouse.

Payment in full is required at the time of booking to confirm your reservation.

95% of paid prepayments refundable when canceled 30 days before arrival or earlier. 50% of paid prepayments refundable when canceled 14 days before arrival or earlier. 0% refundable if canceled after.

Early departures or no-shows will still be charged at their full rate. Cold or inclement weather will not permit a refund for cancellation.

Storybook Square check-in is at 2:00 pm and check-out is at 10:00 am. Wonder Way check-in is at 4:00 pm and check-out is at noon. Unfortunately, we're unable to accommodate late check out or early check in.

We do allow dogs at the resort. We charge a $50 dog fee and unclaimed pets are subject to a $200 fine. Dogs must be on leash and with their owner at all times outside. Please clean up any messes your dog leaves behind.

We sure do! Please give us a call at 1-844-543-9273 to book your wedding or group event.

We do. Please click here to purchase.

Click here to view our suggested packing list. We provide linens and towels for your stay. Every cottage features an outdoor wood-fired hot tub and flat-top grill for your enjoyment. Guests are responsible for bringing their own cooking utensils, dishes, and extra towels for the hot tub.

We have a thorough hot tub guide here. We ask that the guide is thoroughly read and understood before anyone uses the hot tub. It can take 2-3 hours to heat up so some patience and skill is required. We provide firewood for $15 per bundle but we do not provide hatchets.

Each cottage has enough space to add a pack n’ play.

We do! You can submit a quote request here.

Only guests are permitted at the resort unless we are hosting a special event where we will open up to the community.

All of the cottages are built for families with kids of all ages. We recommend preparing kids for their stay by reading age-appropriate books or watching movies together that fit the cottage’s theme. Costumes are another way to add to the excitement of their stay!

You may bring your own firewood or purchase it from us for $15 per bundle.

Yes! We ask all of our guests to never leave a fire unattended and obey fire bans when they occur. More information can be found here.

There is always the potential for wildlife encounters at the resort. We ask that our guests never approach any wild animals and never leave food outside their cottages at night to attract animals. More information about wildlife can be found here and tick protection can be found here.

The Gingerbread Cottage is wheelchair friendly. It offers a parking pad beside the cottage, roll-in shower and wheelchair-friendly beds.

We believe connecting with those around us and exploring the great outdoors is invaluable. For this reason, we do not have guest Wi-Fi.

Our nightly rates vary depending upon seasonal demand and availability. Please choose your check in date and check out date to view the nightly rate. In addition to our nightly rates, there is a cleaning fee and local taxes.

The day you check in we will create a hold on your credit card for $200 in case of any damage to the cottage.